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Comfort Inn Glenfield

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Fast facts

Check in from		13:30
Check out by		10:00

Amenities

Wi-Fi
Parking
Air conditioning
Pool
Non-smoking
Laundry

More about Comfort Inn Glenfield

Comfort Inn Glenfield

Located in Toowoomba, 2.8 km from University of Southern Queensland - Toowoomba, Comfort Inn Glenfield provides accommodation with an outdoor swimming pool, free private parking, a garden and a terrace.

Ratings and reviews

Traveller reviews

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Mentioned by travellers

Comment: 19 Jul 2024

Stayed in: Jul 2024

Have stayed here before, hence booked in again for one night. A now tired but comfortable facility with a nice bed. Has all the basic amenities needed and close to food outlets and the highway.
Unfortunately room service for brekky and dinner was temporarily unavailable. Disappointing this wasn’t highlighted on the booking website so guests would be aware as this could be an inconvenience.
Comfortable stay. Thank you

Comment: 9 Nov 2024

Stayed in: Nov 2024

Wonderful people at reception, very clean and comfortable unit
Couple

Comment: 24 Apr 2024

Stayed in: Apr 2024

A perfect place to stay near Toowoomba Hospital

Had an excellent stay at this place. So very welcoming and clean. Shower was excellent with plenty of hot water and the beds were so comfortable. No traffic noise even though we were on a busy main street. Thank you to owners for making our stay so comfortable. Car was under cover too. If I need to stay in Toowoomba again this will be my choice. It was close to Toowoomba Hospital as that was my reason for going to Toowoomba.
Couple
AU

AU

Comment: 24 Nov 2023

Stayed in: Oct 2023

Tried to charge us an extra night that was cancelled in line with t&Cs

I was tossing up for a while whether or not to post this but ultimately decided to as I contacted the hotel for their side of the story and was just ignored....
Unfortunately we had a lot of issues with the customer service we received post our stay.
We had reduced our stay by 1 night (from 3 to 2 nights) a month before our stay through a third party provider (in line with the hotels terms and conditions, it was allowed). On check in our paperwork stated a 2 night stay, so everything looked good.
Upon check out we were due a refund for the third night as it was prepaid. The receptionist was unable to help us but told us she would follow up - I asked her to call us if any issues. She never did.
A week later I called and was told Expedia was holding our money. We didn't even book through them. The woman I spoke to said I could contact Expedia for a refund, but they probably wouldn't give it to me. At this time the hotel took no responsibility.
We followed up with who we actually booked through and they confirmed that the hotel was claiming the person who made the change didnt have authority to. This would be fine it it was corrected or communicated to us PRIOR to checking out, much less a week after leaving.
There was honestly so much back and forth, even though as per their own terms and conditions we were due a refund. Thankfully after countless emails and calls to the third party we ended up being refunded - but I am not sure whether that was from the hotel or the third party just wearing the cost. As a result I could not recommend a stay here - particularly if booking through a third party.

Hotel response

Comment: 26 November

Thank you for finally posting this inaccurate record of what occurred. You made a booking through Qantas who then booked your accommodation through an overseas Agent. You paid Qantas, they paid the Agent, NOT US. We tried to explain this to you and that WE the Motel are not responsible for the refund, we you DID NOT PAY US. Please also note that to amend a booking you need to contact the Agent you dealt with to amend, this also has to be done within our booking terms, which are 24 hour cancellation/amendment time. Unfortunately this is what happens when you deal with Agents outside of Australia and not Hotels directly. There wouldn't have been any issue with the amendment and refund if it was DIRECT.
In fact without us allowing the refund the overseas Agent was never going to refund you, it was because we sent more than one email on your behalf to forfeit the commission rates so that you did get a refund.
Not that we expect a thankyou but an inaccurate review is a little unfair.
All the best though that you know feel you have this off your chest. 

Comment: 1 May 2023

Stayed in: Apr 2023

The motel was well set up in terms of parking and position, but the bed was old and sunken. Not very good for sleeping.

Location

876 Ruthven Street, Toowoomba, 4350, Australia|2.06 km from University of Southern Queensland Art Collection

10 things to dowithin 1.22 km

2.06 km
0.52 km
1.94 km

Transportationwithin 3.87 km

3.87 km

Airportwithin 15.73 km

15.73 km

Check in and check out

Check in from:

13:30

Check out before:

10:00

Good to know

Important information from the hotel

Please inform Comfort Inn Glenfield in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Bookings are available for private functions, e.g. birthdays, weddings, wakes, conferences.

Comfort Inn Glenfield: FAQs

We don’t have any information about restaurants at Comfort Inn Glenfield, please check with them when booking.
At Comfort Inn Glenfield you can check in from 13:30, and you'll need to check out before 10:00.
Yes, there is parking available at Comfort Inn Glenfield.
Comfort Inn Glenfield is 3.1 km away from Toowoomba city centre.
Comfort Inn Glenfield is in Toowoomba, Australia and is 3.1 km away from Toowoomba city centre.

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