V Spa & Conference Hotel
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Fast facts
Check in from: | 16:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Pool
Spa
Front desk 24 hour
More about V Spa & Conference Hotel
V Spa & Conference Hotel
V Spa & Conference Hotel offers accommodation in Tartu. The hotel has a spa centre and hot spring bath, and guests can enjoy a meal at the restaurant or a drink at the bar. Free WiFi is featured. Rooms come with a flat-screen TV with cable channels.
Ratings and reviews
Cleanliness4.9
Location4.9
Service4.8
Rooms4.8
Value4.5
Sleep quality4.7
Traveller reviews
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Mentioned by travellers
Business traveller
Comment: 22 Mar 2025
Everything is ok.
I have been staying in this hotel for the second year and I choose it because the standards are high in everything.
Hotel response
Comment: 26 March
Dear Guest,
Thank you for your continued trust in our hotel! We are thrilled to hear that you have once again enjoyed your stay with us and that our high standards continue to meet your expectations. It is always a pleasure to welcome returning guests, and we appreciate your loyalty.
We look forward to hosting you again next time!
Best regards,
Richard
Thank you for your continued trust in our hotel! We are thrilled to hear that you have once again enjoyed your stay with us and that our high standards continue to meet your expectations. It is always a pleasure to welcome returning guests, and we appreciate your loyalty.
We look forward to hosting you again next time!
Best regards,
Richard
Couple
Comment: 14 Apr 2025
Rude unprofessional stuff, manager lies as the response to the complaint
The service for the hotel guests is inappropriate. Moreover, after the Google review, their manager lied publicly claiming that there had been a 'technical error' on our order, but that's obviously a lie - a surprising case for the well-known restaurant!
1. We stayed in V Spa and were trying to order room service from Joyce, and guess what - it’s around 1h before the kitchen is closed, and they just switched the phone. We were trying multiple times, and it was “occupied”. We called the V Spa hotel reception. They checked with Joyce and said that 'the restaurant experiences the rush, thus Joyce does not reply over the phone'. There was no rush in the restaurant at that time, but waitresses were extremely upset that we came - 2 of them got together next to the bar, started discussing us (my partner speaks Estonian bt,w thus there was no misunderstanding) while giving us mean faces. This does sound like a 'technical error', right?
2. After that, we paid for the room service. But as the service was paid, it should be provided, right? In our case, we had to go to the restaurant ourselves to make an order and pay on the spot. Then, I was just handed 4 plates with food with a bunch of cutlery through the door, while the waiter just stood in the corridor. Isn't it supposed to be served in the room?
3. Moreover, the next morning, at breakfast (around 10am, while breakfast ends at 11 during the weekend) baked beans ended in the tray. As Joyce served all ingredients for the English breakfast, we asked for the beans refill as there was less than a spoonful left, and more people were waiting - some tried, but were also frustrated, and no one could get those leftovers out. One of their waitresses (wearing glasses, dark red hair) told us 'just scoop whatever is there, isn't it enough for you?' because 'it will take time to cook them'. That is rude to say, at least. Weird not to refill on request.
If all this is an OK service for the Michelin guide restaurant, then I'm very sorry that the Michelin guide has such low standards these days. The food was awesome, yes, but they ruined the impression and our mood because of their low-quality, rude service. Who would come for food if the waiters treat their customers like this? I've been to Joyce many times, but this time it was a very unpleasant surprise and a no-go for us.
1. We stayed in V Spa and were trying to order room service from Joyce, and guess what - it’s around 1h before the kitchen is closed, and they just switched the phone. We were trying multiple times, and it was “occupied”. We called the V Spa hotel reception. They checked with Joyce and said that 'the restaurant experiences the rush, thus Joyce does not reply over the phone'. There was no rush in the restaurant at that time, but waitresses were extremely upset that we came - 2 of them got together next to the bar, started discussing us (my partner speaks Estonian bt,w thus there was no misunderstanding) while giving us mean faces. This does sound like a 'technical error', right?
2. After that, we paid for the room service. But as the service was paid, it should be provided, right? In our case, we had to go to the restaurant ourselves to make an order and pay on the spot. Then, I was just handed 4 plates with food with a bunch of cutlery through the door, while the waiter just stood in the corridor. Isn't it supposed to be served in the room?
3. Moreover, the next morning, at breakfast (around 10am, while breakfast ends at 11 during the weekend) baked beans ended in the tray. As Joyce served all ingredients for the English breakfast, we asked for the beans refill as there was less than a spoonful left, and more people were waiting - some tried, but were also frustrated, and no one could get those leftovers out. One of their waitresses (wearing glasses, dark red hair) told us 'just scoop whatever is there, isn't it enough for you?' because 'it will take time to cook them'. That is rude to say, at least. Weird not to refill on request.
If all this is an OK service for the Michelin guide restaurant, then I'm very sorry that the Michelin guide has such low standards these days. The food was awesome, yes, but they ruined the impression and our mood because of their low-quality, rude service. Who would come for food if the waiters treat their customers like this? I've been to Joyce many times, but this time it was a very unpleasant surprise and a no-go for us.
Other
Comment: 14 Apr 2025
Family vacation
The hotel and spa were generally nice, but the double bed was uncomfortable. I kept sinking between the two mattresses several times during the night.
Hotel response
Comment: 14 April
Dear Diana,
Thank you for sharing your feedback. We are glad to hear that you enjoyed your overall stay at the hotel and spa. However, we are truly sorry to hear about the discomfort you experienced with the double bed. We understand how important a good night's sleep is, and we will certainly look into improving the mattress arrangement to ensure a more comfortable experience for future guests.
We appreciate your valuable feedback and hope to welcome you back soon for a more enjoyable stay.
Kind regards,
Richard
Thank you for sharing your feedback. We are glad to hear that you enjoyed your overall stay at the hotel and spa. However, we are truly sorry to hear about the discomfort you experienced with the double bed. We understand how important a good night's sleep is, and we will certainly look into improving the mattress arrangement to ensure a more comfortable experience for future guests.
We appreciate your valuable feedback and hope to welcome you back soon for a more enjoyable stay.
Kind regards,
Richard
Business traveller
Comment: 16 Mar 2025
Very nice hotel in a good location
this is the second time I visited Tartu. I needed to stay near the university. It is a convenient location and the hotel was excellent. Breakfast was great and there are many shops and restaurant nearby. I didn't have time to use the SPA. I'm happy to stay at the hotel next time I'll be back to Tartu.
Hotel response
Comment: 18 March
Dear Guest
Thank you for your kind feedback! We are so pleased to hear that you enjoyed your stay with us and found the location convenient for your visit to the university. It’s wonderful to know that you appreciated our breakfast and the nearby shops and restaurants.
We hope to welcome you back next time you visit Tartu and we look forward to providing you with the opportunity to enjoy our spa as well!
Best regards
Richard
Thank you for your kind feedback! We are so pleased to hear that you enjoyed your stay with us and found the location convenient for your visit to the university. It’s wonderful to know that you appreciated our breakfast and the nearby shops and restaurants.
We hope to welcome you back next time you visit Tartu and we look forward to providing you with the opportunity to enjoy our spa as well!
Best regards
Richard
Other
Comment: 14 Mar 2025
Highly recommended for a relaxing and refreshing experience!
V-Spa is the perfect place for a spa getaway. From the moment you arrive, you are warmly welcomed, and your well-being is taken care of throughout your stay. The atmosphere is cozy yet modern, with plenty of great amenities to enjoy.
Hotel response
Comment: 18 March
Dear Guest
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a relaxing and refreshing experience with us. It’s great to know that you appreciated our welcoming atmosphere, modern amenities and the care we take in ensuring your well-being throughout your stay.
We look forward to welcoming you back for another amazing spa getaway!
Best regards
Richard
Thank you so much for your wonderful feedback! We are thrilled to hear that you had a relaxing and refreshing experience with us. It’s great to know that you appreciated our welcoming atmosphere, modern amenities and the care we take in ensuring your well-being throughout your stay.
We look forward to welcoming you back for another amazing spa getaway!
Best regards
Richard
Excellent location
Riia 2, Tartu, 51004, Estonia|0.75 km from University of Tartu
10 things to dowithin 0.10 km
0.75 km
0.35 km
0.95 km
Transportationwithin 1.32 km
1.32 km
Airportwithin 7.99 km
7.99 km
Check in and check out
Check in from:
16:00
Check out before:
12:00
Good to know
Children are welcome at this hotel
16 years old and over
HK$486 (EUR55) per person per night
from 6 to 15 years old
HK$309 (EUR35) per person per night
5 years old and under
Free
Pets not allowed
Breakfast available
Breakfast menu
Buffet
Breakfast price
Please contact hotel for price information
Please inform V Spa & Conference Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool #1 is closed from Mon 12 May 2025 until Mon 12 May 2025 Swimming pool #1 is closed from Mon 02 Jun 2025 until Wed 25 Jun 2025 Swimming pool #1 is closed from Mon 04 Aug 2025 until Mon 04 Aug 2025 Swimming pool #1 is closed from Mon 08 Sept 2025 until Mon 08 Sept 2025 Swimming pool #1 is closed from Mon 06 Oct 2025 until Mon 06 Oct 2025 Swimming pool #1 is closed from Mon 03 Nov 2025 until Mon 03 Nov 2025 Swimming pool #1 is closed from Mon 01 Dec 2025 until Mon 01 Dec 2025 Swimming pool #2 is closed from Mon 12 May 2025 until Mon 12 May 2025 Swimming pool #2 is closed from Mon 02 Jun 2025 until Wed 25 Jun 2025 Swimming pool #2 is closed from Mon 04 Aug 2025 until Mon 04 Aug 2025 Swimming pool #2 is closed from Mon 08 Sept 2025 until Mon 08 Sept 2025 Swimming pool #2 is closed from Mon 06 Oct 2025 until Mon 06 Oct 2025 Swimming pool #2 is closed from Mon 03 Nov 2025 until Mon 03 Nov 2025 Swimming pool #2 is closed from Mon 01 Dec 2025 until Mon 01 Dec 2025 Spa/wellness centre is closed from Mon 02 Jun 2025 until Wed 04 Jun 2025 Spa/wellness centre is closed from Mon 23 Jun 2025 until Tue 24 Jun 2025 Sauna is closed from Mon 12 May 2025 until Mon 12 May 2025 Sauna is closed from Mon 02 Jun 2025 until Wed 25 Jun 2025 Sauna is closed from Mon 04 Aug 2025 until Mon 04 Aug 2025 Sauna is closed from Mon 08 Sept 2025 until Mon 08 Sept 2025 Sauna is closed from Mon 06 Oct 2025 until Mon 06 Oct 2025 Sauna is closed from Mon 03 Nov 2025 until Mon 03 Nov 2025 Sauna is closed from Mon 01 Dec 2025 until Mon 01 Dec 2025 Hot tub/jacuzzi is closed from Mon 12 May 2025 until Mon 12 May 2025 Hot tub/jacuzzi is closed from Mon 02 Jun 2025 until Wed 25 Jun 2025 Hot tub/jacuzzi is closed from Mon 04 Aug 2025 until Mon 04 Aug 2025 Hot tub/jacuzzi is closed from Mon 08 Sept 2025 until Mon 08 Sept 2025 Hot tub/jacuzzi is closed from Mon 06 Oct 2025 until Mon 06 Oct 2025 Hot tub/jacuzzi is closed from Mon 03 Nov 2025 until Mon 03 Nov 2025 Hot tub/jacuzzi is closed from Mon 01 Dec 2025 until Mon 01 Dec 2025 Please note that late arrivals after 18:00 need to be approved by the property in advance. V Spa's salt centre is available at a surcharge for all guests. V Spa's water center is closed on every month's first Monday for maintenance. V Spa's wellness center is open on Monday–Saturday from 9:00–22:00 and on Sundays from 9:00–20:00.
This hotel accepts the following payment methods:
Cash
V Spa & Conference Hotel: FAQs
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