Summit Barsana Resort & Spa
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Fast facts
Check in from | 14:00 |
|---|---|
Check out by | 12:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Parking
Airport shuttle
Fitness centre
Spa
Front desk 24 hour
More about Summit Barsana Resort & Spa
Summit Barsana Resort & Spa
Located in Kalimpong, 48 km from Tiger Hill, Summit Barsana Resort & Spa provides accommodation with a fitness centre, free private parking, a garden and a terrace.
Ratings and reviews
Cleanliness4.5
Location4.5
Service4.5
Rooms4.5
Value4.5
Sleep quality4.5
Traveller reviews
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Mentioned by travellers
Couple
Comment: 17 Feb 2025
Stayed in: Feb 2025
Spell bound
Excellent service and the staff was also highly trained. Well decorated and the food was suparb. Excellent atmosphere. Rooms are highly highin maintained. All types of cards accepted. Front desk welcoming us with special darjiling tea.
Hotel response
Comment: 19 February
Thank you for your spellbound experience! We're thrilled to know that you enjoyed our excellent service, well-trained staff, superb food, and beautifully maintained rooms. It’s wonderful that you appreciated the welcoming Darjeeling tea at the front desk and the overall atmosphere. We look forward to hosting you again for another delightful stay! ✨
Family traveller
IN
Comment: 19 Jan 2025
Stayed in: Jan 2025
Underwhelming Stay at Summit Barsana Resort & Spa, Kalimpong
Our stay at Summit Barsana Resort & Spa began on a positive note with a smooth check-in process, a warm welcome featuring black tea and a traditional shawl. However, the initial charm faded quickly.
The Good:
The property boasts beautiful outdoor spaces, including well-maintained gardens and open areas. The balcony offered a lovely view of the mountains, providing a serene backdrop. The staff at the front desk were friendly and courteous, which is worth appreciating.
The Not-So-Good:
The property is clearly dated and poorly maintained. The room floors were dirty, sticky, and far from inviting, forcing us to keep our shoes on throughout. The furniture was basic and worn out, and the absence of essential amenities like a safe and refrigerator was disappointing. Although a heater was provided, it looked so outdated that we didn’t bother using it.
The bathroom was perhaps the most concerning aspect—fittings and mirrors were completely worn out, and there was no exhaust or suction. The faucets looked as though they had seen decades of use without proper upkeep. Check out the photos and videos I’ve posted for details.
Connectivity Woes:
The Wi-Fi was a major letdown, frequently disconnecting. For anyone who needs even basic internet connectivity, this would be a dealbreaker.
Noise and Inconvenience:
Peace and quiet were not on the menu. Loud music from the restaurant continued late into the evening, completely disrupting the tranquil retreat we had envisioned. To make matters worse, we received multiple calls from the staff about a food order we hadn’t placed, despite clarifying this multiple times.
Dining Disappointment:
Breakfast was below average, both in taste and variety. While the poori was decent, the rest of the spread left much to be desired. We arrived at 7:30 AM, only to find breakfast unprepared, and it took 20 minutes for the poori to be served. The lack of promptness and quality was evident, as most guests left without having a proper meal.
Final Thoughts:
This is not a 4-star property by any stretch of the imagination—it doesn’t even meet the standards of a 3-star hotel. It’s best described as a budget hotel with friendly staff but numerous shortcomings. The glowing reviews online seem either exaggerated or misaligned with the actual experience.
For anyone seeking comfort, cleanliness and a peaceful retreat, I’d recommend looking elsewhere. Our one-night stay was more than enough; I can’t imagine staying longer. Avoid this property unless significant improvements are made.
The Good:
The property boasts beautiful outdoor spaces, including well-maintained gardens and open areas. The balcony offered a lovely view of the mountains, providing a serene backdrop. The staff at the front desk were friendly and courteous, which is worth appreciating.
The Not-So-Good:
The property is clearly dated and poorly maintained. The room floors were dirty, sticky, and far from inviting, forcing us to keep our shoes on throughout. The furniture was basic and worn out, and the absence of essential amenities like a safe and refrigerator was disappointing. Although a heater was provided, it looked so outdated that we didn’t bother using it.
The bathroom was perhaps the most concerning aspect—fittings and mirrors were completely worn out, and there was no exhaust or suction. The faucets looked as though they had seen decades of use without proper upkeep. Check out the photos and videos I’ve posted for details.
Connectivity Woes:
The Wi-Fi was a major letdown, frequently disconnecting. For anyone who needs even basic internet connectivity, this would be a dealbreaker.
Noise and Inconvenience:
Peace and quiet were not on the menu. Loud music from the restaurant continued late into the evening, completely disrupting the tranquil retreat we had envisioned. To make matters worse, we received multiple calls from the staff about a food order we hadn’t placed, despite clarifying this multiple times.
Dining Disappointment:
Breakfast was below average, both in taste and variety. While the poori was decent, the rest of the spread left much to be desired. We arrived at 7:30 AM, only to find breakfast unprepared, and it took 20 minutes for the poori to be served. The lack of promptness and quality was evident, as most guests left without having a proper meal.
Final Thoughts:
This is not a 4-star property by any stretch of the imagination—it doesn’t even meet the standards of a 3-star hotel. It’s best described as a budget hotel with friendly staff but numerous shortcomings. The glowing reviews online seem either exaggerated or misaligned with the actual experience.
For anyone seeking comfort, cleanliness and a peaceful retreat, I’d recommend looking elsewhere. Our one-night stay was more than enough; I can’t imagine staying longer. Avoid this property unless significant improvements are made.
Hotel response
Comment: 6 February
Thank you for taking the time to share your detailed feedback. We sincerely regret that your experience at Summit Barsana Resort & Spa did not meet your expectations. Providing a comfortable and memorable stay is our priority, and we are disappointed to learn that certain aspects of your visit fell short.
We truly appreciate your kind words about our warm welcome, scenic views, and courteous front desk staff. However, we acknowledge your concerns regarding room maintenance, cleanliness, Wi-Fi connectivity, noise levels, and dining experience. Please be assured that we take your feedback seriously and will address these issues with the respective teams to enhance our service and facilities.
Your experience is not reflective of the high standards we strive to maintain, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you again in the future and provide you with an improved and delightful stay.
We truly appreciate your kind words about our warm welcome, scenic views, and courteous front desk staff. However, we acknowledge your concerns regarding room maintenance, cleanliness, Wi-Fi connectivity, noise levels, and dining experience. Please be assured that we take your feedback seriously and will address these issues with the respective teams to enhance our service and facilities.
Your experience is not reflective of the high standards we strive to maintain, and we sincerely apologize for any inconvenience caused. We hope to have the opportunity to welcome you again in the future and provide you with an improved and delightful stay.
Family traveller
Comment: 29 Jan 2025
Stayed in: Jan 2025
Excellent resort in Kalimpong
Just off Kalimpong town, even though it is housed within a neighborhood, the serenity and view it has to offer is unparalleled. The rooms are spacious, clean and warm, the garden well curated, the balconies have a couple’s seating arrangement with spectacular view of the Sleeping Buddha. The garden is sunny and warm and has a strange happy quality about it. With adequate seating arrangements there, it is a great place to while away your time with a book, music or interesting company! The property has two blocks and the one that houses the cafeteria possibly has a better view of the ranges from their balconies. There is a play area for kids, a game room, and a café as well.
The dining space too is quite large and tables a good breakfast buffet with a widespread for both veg and non veg eaters. The semi open space in front of the dining hall is even better with a fountain to look at, vines that provide a green wall and a live counter which makes lovely pizzas. Food is one department that could definitely see some improvement; mutton is not available; chicken is quite chewy, and it takes them forever to get the food ready after order is placed.
Two things to keep in mind if you are visiting: The bathrooms stink in the block that houses the reception (all of them), and we were told that an improper sewage system is the culprit and they were working on it. There are adhoc discounts and offers that are available on the food menu (scan the QR code provided in the rooms) which the hotel team is mostly ignorant of. Show them the offer to avail it instead of paying extra unnecessarily.
The staff are cordial and I totally loved their send off with blessings from a puja thali and a tilak to wish you a safe journey!
I wish them a great journey towards more success!
The dining space too is quite large and tables a good breakfast buffet with a widespread for both veg and non veg eaters. The semi open space in front of the dining hall is even better with a fountain to look at, vines that provide a green wall and a live counter which makes lovely pizzas. Food is one department that could definitely see some improvement; mutton is not available; chicken is quite chewy, and it takes them forever to get the food ready after order is placed.
Two things to keep in mind if you are visiting: The bathrooms stink in the block that houses the reception (all of them), and we were told that an improper sewage system is the culprit and they were working on it. There are adhoc discounts and offers that are available on the food menu (scan the QR code provided in the rooms) which the hotel team is mostly ignorant of. Show them the offer to avail it instead of paying extra unnecessarily.
The staff are cordial and I totally loved their send off with blessings from a puja thali and a tilak to wish you a safe journey!
I wish them a great journey towards more success!
Hotel response
Comment: 6 February
Thank you for sharing such a detailed and thoughtful review! We're delighted to hear that you enjoyed the serene ambiance, breathtaking views, and the warm hospitality at the resort. Your appreciation for the well-maintained garden, cozy seating arrangements, and kid-friendly amenities truly means a lot.
We acknowledge your feedback regarding food quality and service time, and we appreciate your patience. The issue with the bathrooms and food menu offers is also noted, and we hope the management resolves them soon for an even better guest experience.
It's wonderful to hear that the send-off ceremony left a lasting impression on you. Wishing you many more amazing journeys ahead, and we look forward to welcoming you back!
We acknowledge your feedback regarding food quality and service time, and we appreciate your patience. The issue with the bathrooms and food menu offers is also noted, and we hope the management resolves them soon for an even better guest experience.
It's wonderful to hear that the send-off ceremony left a lasting impression on you. Wishing you many more amazing journeys ahead, and we look forward to welcoming you back!
Other
Comment: 20 Jan 2025
Stayed in: Jan 2025
Review for Summit Barsana Kalimpong
We stayed at Summit Barsana in Kalimpong for two nights, and while the experience had its positives, there were several areas that left room for improvement.
Pros:
• The hotel enjoys a good location, offering easy access to Kalimpong’s attractions and a tranquil setting.
• The rooms were comfortable, providing a cozy retreat during our stay.
• The staff was courteous, though the overall service could use some refinement.
Cons:
• We faced issues with electricity in the rooms, which disrupted the otherwise comfortable stay.
• The food was average at best. The breakfast buffet, in particular, lacked variety and quality, which was disappointing considering the price point.
• The parking situation is a major concern. The parking space is poorly designed, and the road leading to it is in a deplorable condition. Driving uphill from the parking area to the main road is challenging due to the narrow and unmaintained path.
Final Thoughts:
While the hotel has potential with its location and decent service, the shortcomings in food quality and the critical issue with parking facilities need urgent attention. At the rates charged, there are better options available in Kalimpong unless these issues are addressed.
Pros:
• The hotel enjoys a good location, offering easy access to Kalimpong’s attractions and a tranquil setting.
• The rooms were comfortable, providing a cozy retreat during our stay.
• The staff was courteous, though the overall service could use some refinement.
Cons:
• We faced issues with electricity in the rooms, which disrupted the otherwise comfortable stay.
• The food was average at best. The breakfast buffet, in particular, lacked variety and quality, which was disappointing considering the price point.
• The parking situation is a major concern. The parking space is poorly designed, and the road leading to it is in a deplorable condition. Driving uphill from the parking area to the main road is challenging due to the narrow and unmaintained path.
Final Thoughts:
While the hotel has potential with its location and decent service, the shortcomings in food quality and the critical issue with parking facilities need urgent attention. At the rates charged, there are better options available in Kalimpong unless these issues are addressed.
Hotel response
Comment: 21 January
Thank you for your detailed feedback regarding your stay at Summit Barsana Resort & Spa, Kalimpong. We are happy to hear that you appreciated the location, the comfort of the rooms, and the courteous staff. However, we sincerely regret that some aspects of your stay did not meet expectations.
We acknowledge the issues you raised concerning electricity disruptions, food quality, and the parking facilities. Your concerns regarding the narrow road and parking design are duly noted, and we will certainly evaluate and address them to enhance guest convenience.
We strive to improve our guests' experiences continuously, and your constructive feedback will help us achieve that. We hope to have the opportunity to welcome you back soon for a better experience. Thank you once again!
We acknowledge the issues you raised concerning electricity disruptions, food quality, and the parking facilities. Your concerns regarding the narrow road and parking design are duly noted, and we will certainly evaluate and address them to enhance guest convenience.
We strive to improve our guests' experiences continuously, and your constructive feedback will help us achieve that. We hope to have the opportunity to welcome you back soon for a better experience. Thank you once again!
Family traveller
IN
Comment: 30 Dec 2024
Stayed in: Dec 2024
Summit Barsana Resort & Spa at Kalimpong
We stayed at Summit Barsana Resort & Spa, Kalimpong, for five days during December 2024. It was an extremely pleasant experience for the six of us. The hotel was well-equipped with modern amenities. The rooms were spacious and comfortable. The staff were extremely courteous and always ready to help with a smile. The restaurant served good food with excellent support staff. The property itself had excellent open space with well-maintained lawns, gardens full of flowers and play-zones for kids. The glorious mountains added to the atmosphere immensely.
The approach road to the hotel is, unfortunately, quite steep and initially this can be bothersome. We came to know that an improved road is already sanctioned and will be built soon enough.
The approach road to the hotel is, unfortunately, quite steep and initially this can be bothersome. We came to know that an improved road is already sanctioned and will be built soon enough.
Hotel response
Comment: 13 January
Thank you for taking the time to share your lovely experience at Summit Barsana Resort & Spa. We are thrilled to hear that your stay was enjoyable and that you and your group found our amenities, spacious rooms, and courteous staff to be up to your expectations. It's wonderful to know that you appreciated the food in our restaurant, as well as the open spaces, well-maintained lawns, and flower-filled gardens – we strive to create a relaxing environment for our guests, and we're happy to hear it had such a positive impact on your experience.
We are aware of the steep approach road, and we’re glad to inform you that improvements are in the works, as you mentioned. We sincerely hope this will enhance the experience for our future guests.
Thank you again for choosing our resort, and we look forward to welcoming you back in the future!
We are aware of the steep approach road, and we’re glad to inform you that improvements are in the works, as you mentioned. We sincerely hope this will enhance the experience for our future guests.
Thank you again for choosing our resort, and we look forward to welcoming you back in the future!
Excellent location
Justice Biswas Rd, Kalimpong Khasmahal, Darjeeling, 734301, India|1.35 km from M&H
10 things to dowithin 1.07 km
1.35 km
0.68 km
0.54 km
Transportationwithin 41.44 km
41.44 km
Airportwithin 19.66 km
19.66 km
Check in and check out
Check in from:
14:00
Check out before:
12:00
Good to know
Children are welcome at this hotel.
Cribs cannot be added. Children 13 years old and over can use extra beds for an additional charge of INR 1250.0.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
American breakfast, Continental breakfast, Vegetarian breakfast.
Breakfast menu
Buffet, Boxed/packaged food.
Please inform Ferienwohnungen Kathrein in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Managed by a private host
The hotel accepts the following payment methods:
Cash
Summit Barsana Resort & Spa: FAQs
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