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New Haven Village Suites

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Fast facts

Check in from		16:00
Check out by		11:00
Breakfast		Breakfast available.
Pets		Pets allowed with extra charge.
Children		Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Fitness centre
Front desk 24 hour
Restaurant

More about New Haven Village Suites

New Haven Village Suites

Located just 3.2 km from New Haven city center, this all-suite hotel is located in City point. Free WiFi access is available.

Ratings and reviews

Cleanliness3.9
Location3.5
Service3.9
Rooms3.8
Value4.0
Sleep quality4.0

Traveller reviews

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Mentioned by travellers

Comment: 1 Mar 2025

Stayed in: Feb 2025

excellent customer service the room was clean comfortable just one little problem. Didn’t like I couldn’t get the room for another night because they was all booked, but I know they have a lot of people living there . I just know one thing if I wanna stay there book my room for another night. 😊
Couple

Comment: 10 Oct 2024

Stayed in: Sep 2024

Disgusting, Filthy, Unsanitary Property

Our assigned room had a boarded up window still showing broken glass, mold in bathroom around tub, damaged (chewed?) headboard, rusted and dirty air vents, stained furniture, stains on carpet (blood?) and to top it off there was a urine puddle in front of toilet. When I called the front desk about the condition of the room, I was told there was no one to clean it and that I could go to the front desk and get some gloves and cleaning spray if I wanted. When I asked for an adjustment to our bill she said she could not give us one. When I asked for a manager I was told the manager left at 4 pm and that she was the only person on premise. When I asked what time manager would be in tomorrow she said she didn’t know if one was coming in because it was the weekend.
The receptionist could not have been less helpful. I know she could have contacted someone because she called someone when she couldn’t find our reservation and they told her what to do. She told us twice the place was sold out…I am doubtful of that because only about 25% of the parking spaces are occupied.
This place was disgusting. We literally slept in our clothes that we wore all day. We didn’t want to open our suitcases. We only brought our suitcases in the room because the property was in a sketchy area, it was rather dark and we were concerned about theft of bags if we left them in the car.
This place was a HUGE disappointment after an 8+ hour drive from Washington DC. It is the worst place we EVER stayed in. If we hadn’t been so exhausted and if it had not been dusk, we would have searched for another hotel.

Hotel response

Comment: 14 October

Thank you for sharing your experience. Your issues will be addressed with the appropriate staff.
Couple

Comment: 26 Jan 2025

AVOID!

The bathroom towels are the size of a bath mat and are $1.99 from IKEA. The wallpaper is peeling off of the walls, you are responsible for throwing your garbage in the dumpsters in the back of the parking lot or taking it down the stairs and putting it in the outdoor trash can because the housekeepers don’t come up to grab it, they allow dogs but no one picks up the dog poop, they don’t offer breakfast, broken glass stayed on the sidewalk for about 4 days, the water coming out of the faucets smell like bleach, mold in the bathroom, room smelled like smoke, the room I was in had two microwaves because the one that was built in over the oven had a broken handle so they took up what little counter space there is by putting an additional tiny microwave in there with a plate that was far too big in it so it didn’t rotate, the oven was literally from the 1980s. Tons and tons of updates needed, lots of deferred maintenance, heard people complaining about leaks in their room, broken fencing, dirty rooms, dirty grounds, and the guests are pretty sketchy.

Comment: 21 Jan 2025

Stayed in: Jan 2025

Location was great. The staff was friendly. We only stayed one night. The room definitely needs an update and there was a cloying smell that came in through the heat vent.

Comment: 22 Dec 2024

Stayed in: Dec 2024

Bathrooms are dark and dated. Cracks in bathtub and burns,stains, and slices in the carpet and linoleum. Room was advertised with breakfast and fireplace and after arriving with a couple of fire logs we were told that with the new ownership no breakfast or fireplaces were available any longer. Disappointing.

Location

3.5

3 Long Wharf Drive, New Haven, 06511, United States|2.19 km from Yale University Art Gallery

10 things to dowithin 1.77 km

2.19 km
2.18 km
1.96 km

Transportationwithin 2.58 km

1.01 km
2.21 km
2.58 km

Airportwithin 4.30 km

4.30 km

Check in and check out

Check in from:

16:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

3 years old and under

Children can use extra beds for free.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast menu

Buffet, Boxed/packaged food.

Breakfast options

American breakfast.

Breakfast price

Please contact hotel for price information.

Important information from the hotel

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property will not accommodate hen, stag or similar parties. A damage deposit of USD 300 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note, airport shuttle service is limited to Tweed New Haven Regional Airport only. Managed by a private host

Important information about the city

Guests must provide own credit card which matches name of reservation when checking in. The hotel will pre-authorize your card and the pre-authorization will be released if there are no extra charges or damage to the room when checking out. Some hotels and room types have special policies, please check with the hotel for more information.-

Accepted payment methods
The hotel accepts the following payment methods:
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New Haven Village Suites: FAQs

Yes, New Haven Village Suites does have a restaurant.
At New Haven Village Suites you can check in from 16:00, and you'll need to check out before 11:00.
Yes, there is parking available at New Haven Village Suites.
New Haven Village Suites is 2.2 km away from New Haven city centre.
New Haven Village Suites is in New Haven, United States and is 2.2 km away from New Haven city centre.

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