Relexa Hotel Bellevue an der Alster, Hamburg Hotels

Name: Relexa Hotel Bellevue an der Alster
Address: An d. Alster 14, Hamburg, Hamburg, 20099, Germany

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Fast facts

Check in from	15:00
Check out by	11:00
Breakfast	Breakfast available.
Pets	Pets allowed with extra charge.
Children	Children are welcome at this hotel.

Amenities

Wi-Fi

Parking

Front desk 24 hour

Restaurant

Non-smoking

Laundry

Exclusive facilities

Pets allowed

Accessibility

Lift

Accessible parking

Business facilities

Meeting facilities

Food and drink

Bar

Banqueting service

Restaurant

Healthcare

First aid room

Hotel and outdoor facilities

Non-smoking

Ticket office

Smoking areas

Lounge

Laundry

In the rooms

Heating

Hairdryer

Shower

Leisure and entertainment

Games room

Media and technology

Photocopier

Fax

Services

Express check-out

Concierge

Express check-in

Tours

Safe deposit box

Trouser press

Multilingual staff

Room service

Luggage storage

Iron

Front desk 24 hour

Transport and parking

Electric vehicle (EV) charging station

Parking

WiFi and internet

WiFi in common areas

Wi-Fi

Internet access

More about Relexa Hotel Bellevue an der Alster

Relexa Hotel Bellevue an der Alster

This hotel offers free WiFi in all areas and a 24-hour reception. It is a 2-minute walk from Lange Reihe and a 10-minute walk from Hamburg Central Station. The relexa hotel Bellevue an der Alster provides non-smoking rooms with a safe.

Ratings and reviews

Cleanliness

3.9

Location

3.9

Service

3.8

Facilities

3.7

Traveller reviews

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Mentioned by travellers

Comment: 2 Jan 2025

Stayed in: Dec 2024

Good stay for one, not much room for anything else. Nice to have the large counter next to the window to store stuff and the storage by the bed. Wish there was a kettle in the room. Interesting wallpaper but the bed was comfy and it worked for a 2 night stay.

Comment: 11 Dec 2024

Stayed in: Dec 2024

Great hotel, clean and comfy room, super close to a bus station that'll get you anywhere, lots of restaurants in walking distance, my only complaint is that the shower didn't drain properly

Comment: 3 Dec 2024

I strongly do not recommend this hotel to other travellers for numerous reasons.
Lack of Privacy: Although check-out is at 11am, the hotel cleaners came into the room at 10:30am, while I was half-dressed in the bathroom. Then 5 minutes later, another cleaner came into the room unannounced. It is such a huge violation of personal privacy and highly disrespectful. Cleaners should wait until check-out time has passed before entering the rooms of guests.
Payment Issues: Additionally, upon check out, the credit card machine was broken. I attempted to use 2 different credit cards but an error arose on the screen before I was prompted for my PIN. The front desk staff insisted it was my problem rather than their machine. They insisted I go to the bank and pay them cash which would incur significant foreign transaction fees and would exceed my daily limit. Despite my requests, they would not check their machine with another small transaction. Finally, they figured out how to use their computer to charge my credit card rather than relying on the broken machine. They never apologized or admitted their machine was broken. I have never received such a great level of disrespect at any hotel premises before. Although the building is decent, the staff lacks common decency, consideration and manners.
Accessibility: There are a few steps outside the building and a few steps inside the building to get to reception which make it challenging when traveling with a stroller.

Comment: 20 Oct 2024

Stayed in: Oct 2024

We paid for 3 standard rooms. 2 of our party had this, it seems one got upgraded presumably due to room availability. The staff member seemed very distracted checking us in and a smile wouldnt have hurt! They did not inform us other than 2 of our party were in one building, the other in main one at the top floor. The top floor room was their suite, but upon arrival a very strong smell of damp/dust hit you in the face. In places there was mould and wallpaper starting to peel away. I went to look out the window to see multiple i believe ladybirds sitting around the window! I counted 5. This had me worried about bed bugs, although none were found that i could see. Not ideal! The view was fantastic from the room which was perhaps the best part about it. The bed was comfortable as were the sheets. Having then shown this room to my friends, they were very upset as having paid the same price as me, they should have been at least told by reception the fact i had a different room with upgrade. Now to there normal single rooms, the bed was rock solid and a very small room, what they called a duvet didnt fit the bed properly. No pillows on arrival, had to get some! It did the job we wanted it to, a roof over our heads but there are hotels at very similar price points that would be far better! Only stay here if you have to, needs lots of work done to the property.

Comment: 12 Sep 2024

Stayed in: Sep 2024

This is a charming old/classy hotel; spacious rooms with bright & warm ambiance. The carpet, some walls & furniture would need to be a bit refreshed...
Room & bathroom was clean; daily cleaning is only on request. The bed was comfortable; a queen/king bed is actually made of 2 twin beds next to each other.
Location was very good: across the lake and in walking distance to center.
CONs: room air is not circulated and it can get stuffy; the rooms facing the lake & street are very noisy (from traffic) when window is opened.
No shampoo, conditioner, body cream provided; just liquid soap.
Not available: kettle, minifridge, ice machine, coffee/tea station, english TV channel. One would need to ask reception for anything extra (hot water, coffee, etc.). Staff is professional & polite.

Location

3.9

An d. Alster 14, Hamburg, 20099, Germany|0.90 km from Hamburg Hauptbahnof Station

10 things to dowithin 2.15 km

0.91 km

1.76 km

2.85 km

Transportationwithin 3.46 km

0.61 km

0.91 km

0.92 km

Airportwithin 54.09 km

8.21 km

54.09 km

Check in and check out

Check in from:

15:00

Check out before:

11:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

3 years old and under

Children can use extra beds for free.

12 years old and under

Children can use extra beds for free.

From 13 to 17 years old

Children can use extra beds for an additional charge of EUR 35.0.

18 years old and over

Children can use extra beds for an additional charge of EUR 35.0.

Pets

Pets allowed with extra charge.

Breakfast

Breakfast available.

Breakfast menu

Buffet.

Breakfast options

Continental breakfast, Gluten Free breakfast, Vegan breakfast, Vegetarian breakfast.

Breakfast price

HK$169 (≈EUR 20.0)/person

Important information from the hotel

Please note that the property will charge the credit card directly for any early-booker rates. Additional add-ons such as the breakfast option has to be paid latest at the property before departure.

Important information about the city

The hotel will charge city tax which is subject to the actual room rate.

Accepted payment methods

The hotel accepts the following payment methods: