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AIHO Hotel Medan (Formerly Radisson Hotel Medan)

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Fast facts

Check in from		15:00
Check out by		12:00
Breakfast		Breakfast available.
Pets		Pets are not allowed.
Children		Children are welcome at this hotel.

Amenities

Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre

More about AIHO Hotel Medan (Formerly Radisson Hotel Medan)

AIHO Hotel Medan (Formerly Radisson Hotel Medan)

Featuring an outdoor pool, Radisson Medan offers spacious 4-star rooms in Medan’s city centre. Providing WiFi and parking for free, it has a restaurant and karaoke facilities.

Ratings and reviews

Cleanliness
4.5
Location
4.5
Service
4.5
Rooms
4.5
Value
4.5
Sleep quality
4.5

Traveller reviews

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Mentioned by travellers
Business traveller

Comment: 24 Oct 2024

𝗕𝗥𝗔𝗡𝗗 𝗡𝗘𝗪 𝗛𝗢𝗧𝗘𝗟
World class hotel. An opulent hotel experience. The room was very clean, quiet and peaceful with a nice view. The food and beverage outlets are amazing and the staff is very friendly and helpful. The service here amazing, free ice cream whilst waiting for check-in is just the tip of the iceberg. The deep joy pool, everyone should dive into once. Their luxury white fluffy towels, plush white bath robes and heavenly-smelling shower gels in tiny little bottles 一there's something about padding around in their fancy bathroom that feels gloriously decadent. The breakfast spread was a culinary delight, and the hotel's facilities, including the spa and fitness center, were top-notch. Located conveniently in the heart of the city, this hotel is the epitome of luxury. I highly recommend it for an unforgettable experience. Recommend this hotel to anyone that can afford it.
𝐓𝐇𝐄 𝐁𝐄𝐒𝐓 𝐇𝐎𝐓𝐄𝐋 𝐈𝐍 𝐓𝐇𝐄 𝐇𝐄𝐀𝐑𝐓 𝐎𝐅 𝐌𝐄𝐃𝐀𝐍 🏆🪙
(𝗥𝗔𝗡𝗞𝗘𝗗 #𝟭 𝗢𝗙 𝟰𝟰𝟯 𝗛𝗢𝗧𝗘𝗟𝗦 𝗜𝗡 𝗠𝗘𝗗𝗔𝗡)
𝐓𝐫𝐢𝐩𝐚𝐝𝐯𝐢𝐬𝐨𝐫’𝐬 𝟐𝟎𝟐𝟐 — 𝟐𝟎𝟐𝟒 𝐓𝐫𝐚𝐯𝐞𝐥𝐞𝐫𝐬’ 𝐂𝐡𝐨𝐢𝐜𝐞 𝐀𝐰𝐚𝐫𝐝𝐬: 𝐁𝐞𝐬𝐭 𝐎𝐟 𝐓𝐡𝐞 𝐁𝐞𝐬𝐭
This marks the third year in a row that The Radisson Hotel Medan has been recognized and received this award.
𝗧𝗥𝗔𝗩𝗘𝗟𝗟𝗘𝗥 𝗥𝗘𝗩𝗜𝗘𝗪 𝗔𝗪𝗔𝗥𝗗 𝟮𝟬𝟮𝟯 | 𝗕𝗢𝗢𝗞𝗜𝗡𝗚.𝗖𝗢𝗠
AND REMEMBER THAT WE ARE THE GREATEST AND THE BEST HOTEL EVER IN THE HISTORY OF THE CITY OF MEDAN.
LEADING BUSINESS HOTEL IN INDONESIA | WTA 2019
LUXURY BUSINESS HOTEL | WLHA 2017
HAPA BEST BOUTIQUE HOTEL 2016一2018

Hotel response

Comment: 25 October

Dear valued guest,
Thank you for the 5 star rating you give to us.
We are glad that you were having a pleasant experience during your stay in our hotel.
We look forward to welcoming you back to Radisson Medan.
Sincerely Regards,
Radisson Medan
Solo traveller

Comment: 16 Aug 2024

So lovely! I stayed in a king junior suite which was great value for money. My room was spotless, it was such a treat to use the free toiletries, wear the robe and slippers, use the coffee machine and variety of coffees, sleep in the huge comfy bed and watch my Netflix. The restaurant has huge windows perfect for watching the sunset and the variety and quality of food was brilliant. I also loved the pool with fresh towels on the sun beds and waterfall feature. The best thing about it though was the lovely staff who couldn’t be more helpful. Only downside is it’s such a busy location, I didn’t venture out much I preferred the peace of the hotel. It’s not far from the airport though and the receptionist booked my taxi for me. I am definitely staying here next time I visit :)

Hotel response

Comment: 18 August

Dear our valued guest,
Thank you for your wonderful review. We're delighted that you enjoyed the King Junior Suite and appreciated the amenities, from the comfortable bed to the Netflix access. It's great to hear that you loved the restaurant, the pool, and especially our helpful staff. While we understand the busy location, we're glad you found peace within the hotel. We look forward to welcoming you back on your next visit!
Sincerely Regards,
PR Manager - Radisson Medan
Business traveller

Comment: 11 Jan 2025

Overall the room was relatively modern. But the up keep and cleanliness is terrible. The toilet has a lingering urine smell and thank goodness closing the toilet door and lots of my personal perfume masked stench. The pillows and towel has a very strong stale musky stench. Smell is very strong the moment i walked into the room. Called house keeping to change the sheets and pillow covers and that didn’t help. I guess the stench in embedded in the pillows due to prolonged use and lack of sanitization! The card key did not work very well, so often you will see other guest struggling to open their room door. Personally i have to make at least 4 to 5 attempts before the lock finally decides to open up! This hotel is marketed as Radisson, but they have lost the franchise and it is no longer a Radisson chain! Which i am not at all surprised given the poor standard of hygiene! Staff however are very friendly and helpful. Thank goodness it is only a 1 night stay. They have blocked out the Radisson logo on their key card and holder and no signs that it was a Radisson chain. Seem like Trips.com need to review the hotel’s brand as i have been misled and resulted with my very disappointing stay.

Hotel response

Comment: 30 January

Dear Mr Pamela & Michael Tong,
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we did not meet your expectations. Please be assured that we are addressing these concerns with our housekeeping and maintenance teams.
Additionally, we would like to clarify that our hotel is no longer affiliated with Radisson since January 2025. We appreciate your recognition of our staff’s service and will continue to improve to provide a better guest experience.
Best regards,
PR Manager
Other

Comment: 30 Dec 2024

Stayed in: Dec 2024

Gem in the heart of Medan

Great Hotel , great Service and Great Location . Breakfast variety can be improved , otherwise everything was perfect

Hotel response

Comment: 13 January

Dear valued guest,
Thank you for the rating you give to us.
We are glad that you were having a pleasant experience during your stay in our hotel.
We look forward to welcoming you back to Radisson Medan.
Sincerely Regards,
PR Manager
Other

Comment: 25 Nov 2024

Stayed in: Nov 2024

Exceptional

Aidil and the housekeeping team were awesome. They surprised me on my birthday with a cake and greetings on the mirror. Such an exciting experience. The front desk, Melky, was excellent as well. Check in and out were so smooth. Very pleased with the stay. Definitely will stay there again if I visit Medan in the future.

Hotel response

Comment: 27 November

Dear valued guest,
We appreciate your recent review. It is fantastic to learn that Mr Aidil, the housekeeping staff, and Mr Melky contributed to making your stay so special. We are so pleased you liked the birthday surprise and found the check-in and check-out process seamless. Your generous feedback motivates us to continue providing outstanding service. We look forward to having you return to Radisson Medan in the near future!.
Sincerely Regards,
PR Manager - Radisson Medan

Excellent location

4.5

Jl. H. Adam Malik No.5, Sekip, Kec. Medan Petisah, Medan, 20114, Indonesia|1.33 km from Medan Train Station

Check in and check out

Check in from:

15:00

Check out before:

12:00

Good to know

Children

Children are welcome at this hotel.

Additional beds

5 years old and under

Children can use extra beds for free.

12 years old and over

Children can use extra beds for an additional charge of IDR 450000.0.

Pets

Pets are not allowed.

Breakfast

Breakfast available.

Breakfast times

06:30 - 10:30 from Monday to Sunday.

Breakfast price

HK$79 (≈IDR 164000.0)/person

Breakfast options

Western breakfast, Continental breakfast, English breakfast, Halal breakfast, Vegetarian breakfast.

Breakfast menu

From menu, Buffet.

Important information from the hotel

Please inform AIHO Hotel Medan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Accepted payment methods
The hotel accepts the following payment methods:
card logocard logocard logocard logocard logo

Cash

AIHO Hotel Medan (Formerly Radisson Hotel Medan): FAQs

Yes, AIHO Hotel Medan (Formerly Radisson Hotel Medan) does have a restaurant.
At AIHO Hotel Medan (Formerly Radisson Hotel Medan) you can check in from 15:00, and you'll need to check out before 12:00.
Yes, there is parking available at AIHO Hotel Medan (Formerly Radisson Hotel Medan).
AIHO Hotel Medan (Formerly Radisson Hotel Medan) is 2.7 km away from Medan city centre.
AIHO Hotel Medan (Formerly Radisson Hotel Medan) is in Medan, Indonesia and is 2.7 km away from Medan city centre.

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