Montcalm Marble Arch Townhouse
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Fast facts
Check in from | 15:00 |
|---|---|
Check out by | 11:00 |
Breakfast | Breakfast available. |
Pets | Pets are not allowed. |
Children | Children are welcome at this hotel. |
Amenities
Wi-Fi
Air conditioning
Front desk 24 hour
Restaurant
Non-smoking
Laundry
More about Montcalm Marble Arch Townhouse
Montcalm Marble Arch Townhouse
These luxury suites with free broadband are well-placed in the heart of London’s West End, 5 minutes’ walk from Hyde Park, Oxford Street’s shops and Marble Arch Tube Station.
Ratings and reviews
Cleanliness4.0
Location4.5
Service3.5
Rooms3.5
Value3.0
Sleep quality3.0
Traveller reviews
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Mentioned by travellers
Comment: 15 Sep 2024
Stayed in: Sep 2024
We really enjoyed our stay at this very convenient hotel. Our room was just perfect for me and my daughter for the week in London for a nursing g conference and some pleasure afterwards. The staff were very friendly and accommodating. So pleased with the cleanliness and the hotel smells so good. The location is close to a lot of bus stops and underground trains to explore the city. Would love to come back and stay here for next time!
Family traveller
Comment: 19 Jul 2024
Stayed in: Jul 2024
Avoid this place
I made reservations thinking this was a 5-star hotel. When I arrived at the hotel, the receptionist said that my room was leaking and would move us to a sister property next door. He took us down to the basement which was a tiny room with enough space to fit a double bed. I refused to stay and the receptionist made a call to his colleague (seemed like a stunt) and showed us another room on the ground floor which was a bit bigger but up to a 2-star standard (soiled carpets, old furniture and not up to the mark). I think this whole thing was a scam and possibly had offered my room to another larger group party which I saw at breakfast the next morning.
I would not recommend this place to anyone.
I would not recommend this place to anyone.
Hotel response
Comment: 24 July
Dear Guest,
We deeply apologize for the distressing experience you had during your recent stay. Your feedback is important to us, and we regret that your stay did not meet the high standards we strive to provide.
We are particularly concerned about the condition of the room you were given, including the stained bedsheets, noisy air conditioning, peeling wallpaper, cracked sink, and dirty carpet. This is not acceptable, and we will address these issues with our housekeeping and maintenance teams immediately.
We also apologize for the inconvenience caused by the room's location and the lack of an elevator, especially considering your knee injury. The unhelpful response from our staff is unacceptable, and we will be conducting additional training to ensure all guests receive the consideration and assistance they deserve.
Regarding the miscommunication about your room and the subsequent offer of complimentary breakfast, we understand why this felt insulting given the circumstances. We are truly sorry for this oversight.
Please reach out to us directly at fom@montcalm.co.uk so we can discuss your experience further and offer appropriate compensation for your troubles. We value your feedback and hope you will give us another opportunity to provide you with a much-improved experience in the future.
Sincerely,
The Montcalm Hotel Management Team
We deeply apologize for the distressing experience you had during your recent stay. Your feedback is important to us, and we regret that your stay did not meet the high standards we strive to provide.
We are particularly concerned about the condition of the room you were given, including the stained bedsheets, noisy air conditioning, peeling wallpaper, cracked sink, and dirty carpet. This is not acceptable, and we will address these issues with our housekeeping and maintenance teams immediately.
We also apologize for the inconvenience caused by the room's location and the lack of an elevator, especially considering your knee injury. The unhelpful response from our staff is unacceptable, and we will be conducting additional training to ensure all guests receive the consideration and assistance they deserve.
Regarding the miscommunication about your room and the subsequent offer of complimentary breakfast, we understand why this felt insulting given the circumstances. We are truly sorry for this oversight.
Please reach out to us directly at fom@montcalm.co.uk so we can discuss your experience further and offer appropriate compensation for your troubles. We value your feedback and hope you will give us another opportunity to provide you with a much-improved experience in the future.
Sincerely,
The Montcalm Hotel Management Team
Couple
UK
Comment: 7 Jul 2024
Stayed in: Jul 2024
Not 4* dreadful hotel
Don’t stay here. Boobed in May a double versus room advertisement on bookings. Com with photo showing g spacious room with sofa well decorated etc
REALITY - the room provided was in basement of sister hotel a few doors down there was no lift I have a knee injury so found the steep narrow staircase a real problem . Room was tiny - bedsheets stained with blood , pillows and bed lumpy, aircon so noisy we needed to stuff the plastic case to stop rattle as couldn’t turn off aircon because it became too stuffy and airless. Peeling wallpaper, cracked sink, dirty carpet, threadbare dirty, holed covers on bed.
No consideration by staff who told us it would ok to leave luggage as they would sort us out with a “good room” on check in at 1 pm but when we got back at midnight they quite literally told us take it or leave it and made themselves scarce! TO find a bottle of mulled wine and an offer of free breakfast ( which was already in our package paid for) was just insulting. We didn’t get the room we paid for.
Others booked later than us and not through bookings.com were treated far better we found out at breakfast
REALITY - the room provided was in basement of sister hotel a few doors down there was no lift I have a knee injury so found the steep narrow staircase a real problem . Room was tiny - bedsheets stained with blood , pillows and bed lumpy, aircon so noisy we needed to stuff the plastic case to stop rattle as couldn’t turn off aircon because it became too stuffy and airless. Peeling wallpaper, cracked sink, dirty carpet, threadbare dirty, holed covers on bed.
No consideration by staff who told us it would ok to leave luggage as they would sort us out with a “good room” on check in at 1 pm but when we got back at midnight they quite literally told us take it or leave it and made themselves scarce! TO find a bottle of mulled wine and an offer of free breakfast ( which was already in our package paid for) was just insulting. We didn’t get the room we paid for.
Others booked later than us and not through bookings.com were treated far better we found out at breakfast
Hotel response
Comment: 9 July
Dear AndrollaC,
We deeply apologize for the distressing experience you had during your recent stay. Your feedback is important to us, and we regret that your stay did not meet the high standards we strive to provide.
We are particularly concerned about the condition of the room you were given, including the stained bedsheets, noisy air conditioning, peeling wallpaper, cracked sink, and dirty carpet. This is not acceptable, and we will address these issues with our housekeeping and maintenance teams immediately.
We also apologize for the inconvenience caused by the room's location and the lack of an elevator, especially considering your knee injury. The unhelpful response from our staff is unacceptable, and we will be conducting additional training to ensure all guests receive the consideration and assistance they deserve.
Regarding the miscommunication about your room and the subsequent offer of complimentary breakfast, we understand why this felt insulting given the circumstances. We are truly sorry for this oversight.
Please reach out to us directly at fom@montcalm.co.uk so we can discuss your experience further and offer appropriate compensation for your troubles. We value your feedback and hope you will give us another opportunity to provide you with a much-improved experience in the future.
Sincerely,
The Montcalm Hotel Management Team
We deeply apologize for the distressing experience you had during your recent stay. Your feedback is important to us, and we regret that your stay did not meet the high standards we strive to provide.
We are particularly concerned about the condition of the room you were given, including the stained bedsheets, noisy air conditioning, peeling wallpaper, cracked sink, and dirty carpet. This is not acceptable, and we will address these issues with our housekeeping and maintenance teams immediately.
We also apologize for the inconvenience caused by the room's location and the lack of an elevator, especially considering your knee injury. The unhelpful response from our staff is unacceptable, and we will be conducting additional training to ensure all guests receive the consideration and assistance they deserve.
Regarding the miscommunication about your room and the subsequent offer of complimentary breakfast, we understand why this felt insulting given the circumstances. We are truly sorry for this oversight.
Please reach out to us directly at fom@montcalm.co.uk so we can discuss your experience further and offer appropriate compensation for your troubles. We value your feedback and hope you will give us another opportunity to provide you with a much-improved experience in the future.
Sincerely,
The Montcalm Hotel Management Team
Couple
UK
Comment: 27 Jun 2024
Stayed in: Jun 2024
Great hotel in a great location
Had a fantastic weekend away for a wedding. The reviews on here were slightly concerning. But when we arrived we had none of the issues mentioned. You do need to walk a small distance to collect your keys as the hotel is many apartment blocks on the street. Room was clean and spacious. Only two small issues. The shower head is a rainfall type so little awkward if you don't want to get your hair wet. Secondly a few socket switches were loose but pointed these out at checkout and they seemed concerned so hopefully sorted this out. Left our bags at checkout to get more of London and returned hours later to collect them with no issues. Would stay here again.
Hotel response
Comment: 1 July
Dear Valued Guest
hank you for taking the time to post such a lovely review of your most recent experience . It was a true pleasure to have hosted you here at the hotel. My team will be thrilled to also read that you found the hotel like a 'home away from home', we strive to create this feeling with every single guest that walks through our front door. We are very lucky with regards to the location of our hotel. I very much look forward to welcoming you back soon.
Regards
Tamas Jurca
hank you for taking the time to post such a lovely review of your most recent experience . It was a true pleasure to have hosted you here at the hotel. My team will be thrilled to also read that you found the hotel like a 'home away from home', we strive to create this feeling with every single guest that walks through our front door. We are very lucky with regards to the location of our hotel. I very much look forward to welcoming you back soon.
Regards
Tamas Jurca
Comment: 24 Jun 2024
Stayed in: Jun 2024
We stayed here for a work assignment in Mayfair. We initially booked the hotel but on arrival the hotel was being renovated and we were directed to a neighbouring property which comprised many suites. Our main issues were there were a lot of stairs and no lifts. The annexe also didn’t have a bar or restaurant. However, the price was fair, the area excellent and overall a good stay.
Excellent location
41 Great Cumberland Place, City of Westminster, London, W1H 7LG, United Kingdom|2.34 km from The British Museum
Check in and check out
Check in from:
15:00
Check out before:
11:00
Good to know
Children are welcome at this hotel.
Pets are not allowed.
Breakfast available.
Breakfast price
Please contact hotel for price information.
Breakfast options
Continental breakfast, English breakfast.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Guests under the age of 18 can only check in with a parent or official guardian. The credit card used to make the booking must be presented upon check-in. If the booking is made by a third party, please contact the property directly to make alternative arrangements.
The hotel accepts the following payment methods:
Montcalm Marble Arch Townhouse: FAQs
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